Refund Policy

Last updated: October 21, 2026

This page explains when we refund a ScoutBot Pro subscription and how to ask for one. It covers every Pro charge, monthly or yearly, and it forms part of our Terms of Use. The free plan never takes a card, so none of this applies to it.

The 30-day refund window

Ask within 30 days of any Pro charge and we will refund that charge in full. You do not have to give a reason. The window works the same way for both plans: on a yearly plan, the 30 days run from the date the yearly charge was made.

After 30 days

A charge more than 30 days old is not refunded. You can still cancel whenever you like, and cancelling stops the next renewal. Pro keeps working on your server until the end of the month or year you have already paid for.

During the free trial

The 7-day trial costs nothing, so there is nothing to refund. If you cancel before the trial ends, your card is never charged. If the trial ends and you have not cancelled, the plan you picked is billed that day, and again every month or year after that until you cancel. That first charge has the same 30-day refund window as any other.

How to ask for a refund

Email scoutbotdiscord@gmail.com with the name of the Discord server the subscription is for. Adding the email address you used at checkout helps us find the payment quickly.

The money goes back to the card that was charged, through Stripe. Your bank may take 5 to 10 business days to show it.

Refunding a charge also cancels the subscription it belongs to, so you are not billed again, and that server moves back to the free plan.

How to cancel

Sign in to the ScoutBot dashboard. Under Subscriptions, choose Manage next to the server. That opens Stripe's billing portal, where you can cancel. If you cannot find the Manage button, email us and we will cancel it for you.

Before you dispute a charge

If a ScoutBot charge looks wrong, or you do not recognise it, please email us before you contact your bank. Inside the 30-day window a refund from us is quicker than a dispute, and it settles things for both of us.